90-Day Money Back Guarantee
Take 90 days to decide.
If you are unsatisfied with your purchase of a new Coway USA Inc. device (“Product”) that you purchased on www.cowaymega.ca, you have 30 days from the date of purchase (90 days for a Coway Bidetmega product) to notify Coway USA Inc. and request a refund of the purchase price. To qualify for a refund from Coway USA Inc., you must meet all of the conditions of Coway USA Inc.’s Return & Refund Policy, found below. If you purchased the Product from an authorized reseller, you must request a refund directly from the reseller. Returns to resellers are subject to the reseller’s return policy, which may differ from Coway USA Inc.’s.
To qualify for a refund, all the following conditions must be met:
- A Return Merchandise Authorization (RMA) must be requested from our customer service team within 30 days (90 days for a Coway Bidetmega Product) of the date on which you purchased the Product.
- To request an RMA, you must contact our customer service team via our website at www.cowaymega.ca or via email addressed to info@cowaymega.ca.
- Coway USA Inc., must receive the returned Product within 30 days after an RMA has been approved. An assigned RMA return label is valid for 30 days only and will expire on the 31st day after the date of issuance, at which time any returned Product will be refused.
- Any accessories originally included with the Product you purchased must be included with your return.
- Coway USA Inc. may require that you furnish proof of purchase details and video footage to obtain an RMA.
- Returned Product(s) must be in good physical condition (not physically broken or damaged), in either its original packaging or packaging providing an equal degree of protection. Please ensure that any previous shipping labels or other markings have been removed or covered completely.
Additional terms and conditions:
- To ensure successful delivery, you are required to ship the returned Product(s) using the prepaid return shipping label emailed to you by Coway USA Inc. Coway USA Inc. will not be responsible for returned Product(s) sent using an alternate carrier or shipping label. It is your responsibility to retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier as proof that the possession of the returned product shipment was transferred to the carrier.
- Coway USA Inc. will deduct the difference from your refund for using the prepaid return shipping label emailed to you by Coway USA Inc.
- You shall assume all risk of loss or damage to the Product while in transit to Coway USA Inc. If you return a Product to Coway USA Inc. without all parts included in the original package, Coway USA Inc. retains the right to either (1) refuse delivery of such return or (2) deduct from the refund paid to you a restocking fee equal to the higher of (i) fifteen (15) percent of the original price of the Product or (ii) the retail value of the missing parts.
- Refunds will be processed and paid within 2 weeks of Coway USA Inc.’s receipt of the Product.
- Refunds will be reimbursed in the original form of purchase.
Please allow 4-8 weeks for return processing. Products returned to Coway USA, Inc. will receive a full refund and Coway USA, Inc. will pay for the return freight only if the return is a result of our error. For more information, please check your warranty policy in the user manual.
Warranty Policy
What This Warranty Covers: Commencing with the date of purchase of the Product and continuing for a period of one year, if manufacturing defects in the Product cause the Product to not operate properly for its intended use, then subject to the exclusions, conditions, and limitations contained herein, COWAY at its sole option will repair or replace the Product.
Register your Coway Bidetmega and get 1 year extended warranty.
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Disclaimers
1 Airmega air purifiers have been proven to trap dust, pollen, dander in the air based on KCL(Korea Conformity Laboratories) testing. They have been tested according to the Korea Air Cleaning Association standard (SPS-KACA 002-132:2022 Modified) to measure the 0.01㎛ size of particle removal rate. It was tested on maximum airflow speed in normal room temperature and humidity conditions. The performance may vary in the actual living environment of customers. Tested with Airmega Aim, 50, 100, 150, Tower AP-1216L, Mighty AP-1512HH, MightyS AP-1512HHS, 200M, Icon, 230, 240, 250, 250S, 300, 300S, 350, 400, 400S, 450, ProX
2Our HEPA filter complies with IEST-RP-CC007 standards at speed level 1 as tested by SGS (Société Générale de Surveillance). SGS's test report only reflects SGS's evaluation of the sample and does not reflect the evaluation of the batch of goods from which the sample was taken. Tested with Airmega 100, 150, 160, Mighty AP-1512HH, MightyS AP-1512HHS, 200M, 230, 240, 250, 250S, 250 Art, 300, 300S, 350, 400, 400S, 450, ProX
3 Tested by KCL(Korea Conformity Laboratories) according to JEM 1467: 2015 condition, the concentration of acetic acid was proven to be reduced up to 99.5% in 60 minutes. Results may vary depending on actual environment. Tested with Airmega 150, Mighty AP-1512HH, 200M
4 Tested by KCL(Korea Conformity Laboratories) according to SPS-KACA002-132:2022, showed result of over 99.5% removal rate of common household gases including Ammonia, Acetaldehyde, Acetic acid, Formaldehyde, Toluene, Benzene, Nitrogen dioxide (NO₂), and Sulfur dioxide (SO₂) within 30 minutes. Results may vary in different environments and not all odors or gas particles may be removed. Tested with Airmega MightyS AP-1512HHS, 250S, 300S, 400S, 350, 450
5 Test conducted using Coway Allergen filter media (5×5 cm) placed in a polyethylene bag. The allergen solution and sample were immersed in 2 mL of phosphate buffer (100 ng/mL) prior to the reaction and heat-sealed to specimen size. The reaction was maintained at 4°C for 24 hours. Nichinichi Pharmaceutical Co., Ltd. conducted the test using ELISA to measure allergen concentration. Results may vary in actual product usage environments. Tested with Airmega Mighty AP-1512HH, 200M
6 Removal rates of Ammonia (NH₃) and Hydrogen Sulfide (H₂S) were tested in a 1 m³ chamber under EL608:2023 conditions for 30 minutes. Gas Detector Tubes were used for measurement, and testing was conducted by KCL (Korea Conformity Laboratories). Results may vary in actual product usage environments. Tested with Airmega Mighty AP-1512HH, 200M
7 Reduction rates of Naphthalene, Sulfur Dioxide, and Nitrogen Dioxide were tested using the Airmega Mighty AP-1512HH in 1㎥ chamber, following JEM-1467:2015 standards. Tests were conducted by Intertek. Actual performance may vary depending on the living environment. Tested with Airmega Mighty AP-1512HH, 200M
9 Tested by KCL(Korea Conformity Laboratories) according to SPS-KACA002-132:2022. The test was conducted with Methyl mercaptan, Isovaleraldehyde, Isovaleric acid in a 1.0±0.1 m³ chamber with a test time of 60 minutes at (24±4)°C and (46±10)% Relative Humidity. A removal ratio of over 99.5% was achieved. Results may vary depending on the actual usage environment. Tested with Airmega 350, 450
10 Tested by the Guangzhou Institute of Microbiology, exposed the filter media to protein solutions for 24 hours under ISO 4333-2022 standard. The results showed strong reduction performance: >99.79% for pollen, >99.60% for dog allergen, >99.90% for cat allergen, and >99.80% for dust mites matter allergen. Actual results may vary depending on room size, airflow, and pollutant levels. Tested with Airmega 350, 450
11 Tested by KCL(Korea Conformity Laboratories) according to SPS-KACA002-132:2022. The test was conducted in a 1.0±0.1 m³ chamber for 60 minutes at (24±4)°C and (46±10)% Relative Humidity. A removal ratio of >99.5% was achieved for Formaldehyde and Toluene in 60 minutes. Results may vary depending on the actual usage environment. Tested with Airmega 350, 450
12 Tested by Intertek. The evaluation was conducted against designated test materials: Sulfur dioxide, Nitrogen dioxide, and Naphthalene. The test was performed in a sealed 1.0×1.0×1.0 m (1.0 m³) odor chamber at a test room temperature of (23±2)°C (measured between 23.6∼23.9°C) and a test room humidity of (45±5)% R.H. (measured between 40∼48)% Relative Humidity. It met the odor removal rate of ≥99.9% for Sulfur dioxide, Nitrogen dioxide, and Naphthalene. Results may vary depending on the actual usage environment. Tested with Airmega 350, 450
