Airmega Return Policy
We offer free ground shipping anywhere in the 48 contiguous U.S. states with a U.S. zip code.
Interested in expedited shipping? Please contact the Customer Service Center at email@example.com.
30-Day Money Back Guarantee
Please note that all products purchased from Coway USA, Inc. must be returned within 30 days of purchase for a full refund. Coway USA, Inc. will pay for return freight only if the return is a result of our error (incorrect product shipped, product defect, etc.).
Easy Monthly Payments
*Subject to credit approval. Rates from 0-30% APR based on creditworthiness. Offer is subject to change at any time. Previous purchases are ineligible for offer. Qualified customers may choose a 3-, 6-, or 12-month term on purchases. Affirm is only applicable for purchase of an Airmega unit. Credit check may be required. Affirm loans are made by Cross River Bank, a New Jersey-chartered bank, Member FDIC.
Customer Service Helpline
If you have questions please call: 1-800-285-0982
Our Customer Support Center is available from 7 AM ~8 PM CST Monday to Friday.
Coway USA, Inc. Returns Policy
If you wish to return any product purchased from Coway USA, Inc., please contact our toll-free Customer Support Center at 1-800-285-0982 prior to returning your merchandise.
To receive a full refund for an item purchased from Coway USA, Inc., please follow these three steps:
- Call the Customer Support Center to initiate your return and to identify the correct return shipping address and method.
- Package the item(s) to be returned in the original Airmega packaging.
- Send your returned item(s) shipping prepaid to Coway USA, Inc. within 30 days of purchase for a full refund. Unauthorized or COD returns will not be accepted.
Please allow 4-8 weeks for return processing. Products returned to Coway USA, Inc. will receive a full refund and Coway USA, Inc. will pay for the return freight only if the return is a result of our error.
1Coway air purifiers has been proven to trap dust, pollen, dander, viruses and bacteria in the air based on KCL (Korea Conformity Laboratories) testing.They have been tested in a 30㎥ size chamber according to the Korea Air Cleaning Association standard (SPS-KACA 002-132:2022 Modified) to measure the 0.01㎛ size of particle removal rate. It was tested on maximum airflow speed in normal room temperature and humidity conditions. The performance may vary in the actual living environment of customers.
→ Tested with Airmega Aim, 150, 160, AP-1216L, AP-1512HH, AP-1512HHS, 200M, Icon, IconS, 230, 240, 250, 250 Art, 250S, 300, 300S, 400, 400S, ProX
299.97% of viruses, bacteria, fungi and pollen were verified to be removed from the air for Coway air purifiers which have Green True HEPA™ filter applied based on the Japan Food Research Laboratories(JFRL) testing according to JEM 1467 standard.
→ Tested with Coway Airmega AP-1512HH, AP-1512HHS, 250, 250 Art, 250S, 300, 300S, 400, 400S
→ All tested by JFRL and received above result within below time.
All tested by JFRL and received above result within below time.
- Virus: Tested with Escherichia coli phage ΦX174 NBRC 103405, 60 minutes
- Bacteria: Tested with Staphylococcus epidermidis NBRC 12993, 60 minutes
- Fungi/Mold: Tested with Penicillium citrinum NBRC 6352, 60 minutes
- Pollen: Tested with Cedar Pollen extract, 60 minutes
3Aerosol test conducted in a Biosafety level 3 laboratory with two Coway air purifier models, Coway Airmega 250 and 400 for removal of SARS-CoV-2 Aerosol by US based MRI Global, a not-for-profit laboratory and partner of US Department of Defense. The test was conducted in a 13.1ft3 chamber. Virus was aerosolized for 15 minutes and the product was turned on high for 2 minutes. Result showed each product effectively removed over 99.98% of the SARS-CoV-2 in 2 minutes. This is a result from a laboratory experiment condition and result may vary in different conditions. This result does not imply it kills SARS-CoV-2 or prevents the transmission of Covid-19. Coway Airmega 250S and 400S are identical to the tested models and has equal performance with an additional mobile connectivity function.
4The concentration of ammonia, acetaldehyde and acetic acid were proven to be removed within 30 minutes by FCG Research Institute, Inc. Human Life Science Lab. It is not a demonstration result in the actual use space. Not all odors and gases may be supported. → Tested with Coway Airmega 150, 160, AP-1512HH, AP-1512HHS, 400, 400S
5The coverage area of the air purifier is based on an area where the air cleaner can make two air changes per hour (ACPH). An air change per hour translates to how many times an air purifier can clean an area, assuming the height of a ceiling to be 8 ft, in one hour. Therefore ** means two air changes per hour means that the cleaner can clean the area once every 30 minutes and * means air changes per hour means that the air purifier can clean the area once every 60 minutes.
10Terms and conditions apply. Discounts, including promotions, coupons, and bundle pricing, cannot be stacked on top of other coupons. During promotional periods, discount codes will not be able to be applied to orders. Promo codes may apply to products only—filters, accessories, and new products within 3 months of the release date are not included.